Mahlkonig’s Shipping policy will only apply to the standard shipping method. Any expedited shipping requests will be charged for the full price of shipping. If expedited shipping is needed, please include an email with your purchase information to support@bestflightdrones.com with requested shipping method and needed date of delivery.
I HAVEN’T RECEIVED MY PACKAGE 20 DAYS AFTER SHIPMENT.
Most likely your package is delayed due to an unforeseen situation. Please wait a 5-10 working days more. If the package still doesn’t arrive thenplease contact our Customer Service via email to support@mahlkonig.de
We offer Money-Back-in-45-Day-Service for every buyer. If you don't get the goods/items within 45 days after you pay, you can open a dispute, we will issue full refund to you first without any excuses. However, we sincerely hope you can repay if you finally get the goods/items after 45 days.
WHY ISN’T THE TRACKING INFORMATION FOR MY ORDER AVAILABLE ONLINE?
For registered airmail, the tracking information takes 5-7 working days from the time of shipment to update online. Please try to track your order after 7 business days to get your package status. For express shipping, the tracking information is available within 1-3 working days after the package has been shipped out.
If the tracking information is not available within these time frames, please ask our customer service for help via email to support@mahlkonig.de
ITEMS ARE MISSING FROM MY ORDER, WHAT CAN I DO?
Possible reasons:Order Split Shipped: Check your order whether it has not been split shipped. Contact our Customer Service.
Ordered from different warehouses: If you ordered from 2 different warehouse the order will have multiple shipments.
Mahlkonig made a mistake: On rare occasions an item maybe missed during packaging.
Parcel damaged or items removed: The package seems modified or damaged and items may have fallen out.
If you have checked, there is still something missing. Take photos of what has arrived and email what is missing to our Customer Service, including your order number and a copy of the parcel declaration.
WHAT IS RMA?
RMA is short for Return Merchandise Authorization. Customers who want to return item(s) are required to apply for a RMA. Once the RMA is authorized, customers could return the item(s) by printing the return address on the label.
HOW DO I RETURN AN ITEM?
Please contact our customer service via email to support@bestflightdrones.com to help if we can solve the problem together first. If not, please mark our order number, phone number and "Return" on the package, and let us know the tracking number when you send it out. We will arrange reshipment or refund after receiving your returned items.
My Products Have Stopped Working Correctly
If you encounter quality issues within the warranty period you will be covered. Learn all about the warranty procedure. Every product has a specific warranty period. If it is not stated in the product listing, contact us via email to support@mahlkonig.de.
If it is outside of warranty we may still be able to offer repairs or replacement parts.
I RECEIVED AN INCORRECT ITEM.
- Please contact us by telling the order number and the details you received.
- Our Customer Service team will respond to you within 24 hours.
- Once Customer Service confirms an item is incorrect, we will provide information on sending it back to us.
- Once we receive the incorrect item, we will begin processing the correct item for you.
AN ITEM WAS DAMAGED DURING SHIPPING.
If your item was damaged during shipping, you are eligible for a full refund. When requesting your refund, please be ready to provide Customer Service with graphs clearly showing the problem with the item and its courier number as soon as possible. Please also provide "Proof of Damage" documentation from your courier. Alternatively, you can open the item in front of the delivery person and if you find that it was damaged during shipping, you can reject it and send email to us about the case for a reship.
ITEM IS NOT AS DESCRIBED.
If the items received are not the one you ordered or not as described, you can choose to keep the item at a discounted price or request a replacement or a full refund by contacting us.